Free shipping on all orders over $100 CAD to US & Canada

Policy

Ordering at bstrd is easy!
 
Money Back Guarantee
If you are not satisfied with the product(s) you purchase from us, you can return or exchange the item(s) within 14 days of receipt for a full refund less any shipping charges that were incurred.
Products must be returned in their original packaging and be in the same condition they were received in.
 
Order Receipt
Upon completing your order online, we will send you an "Order Confirmation" e-mail to the e-mail address you entered during checkout. The order number will be contained in the body of the email. This email is your receipt – please keep it for your records. Please review the e-mail and contact us if you have any issues or questions about the order.
 
If you do not receive an "Order Confirmation" e-mail from us within 24 hours of placing your order, please contact us as soon as possible. Be sure to include your e-mail address and phone number in all correspondences.
When the payment has been processed, you will receive an email notification – please keep this for your records. 
 
Shipping
Shipping options will be provided based on shipping address. Shipping is a standard fee to which tax is not applied and is determined based on your shipping address during checkout.
In order to keep shipping costs as low as possible, we do not provide tracking in many instances. This means that shipping costs you as low as 1/5 the cost of tracked shipments. The catch is that the shipping lead times are often 2x to 3x longer, meaning between 5-7 business days for delivery to the US and up to 15 business days for delivery overseas.
You can request tracking and pay the additional cost of the tracked package - just leave a note at checkout and we will apply the additional cost.
If you do not pay for tracking, bstrd is not responsible for the package once the shipment has left our warehouse. 
Tracking Your Order
Once your order has been packaged and dispatched, we will send you an “Order Complete” e-mail advising that your order has been shipped including the tracking number where applicable. If given a tracking number, you can track your shipment by visiting the courier website and entering the tracking number received in the e-mail. Please note that we only notify of dispatched shipments via e-mail. 
 
Payment Methods
We accept all payment methods noted in the footer of our site. All payments are processed securely by Shopify on our behalf.
 
How to Order
Placing an online order at bstrd.com is easy! 
 
1. Add Items to your Shopping Basket
To shop at bstrd.com, just locate an item you'd like to purchase and click the "add to cart" button. These buttons are found on product pages. Clicking this button places the item in your Shopping Cart.
 
2. View Cart
The Shopping Cart displays all the items you have selected and lets you make adjustments. You can increase or reduce the number of items you'd like to buy, or remove items from your Shopping Basket. It also provides a subtotal -- before any shipping charges and taxes are applied -- for your purchase. Once you're comfortable with the items in your Cart, click the "Checkout" button. 
 
3. Enter E-mail Address
Provide your e-mail address so that we can send you updates on your order status.
 
4. Enter Shipping & Billing Information
Provide shipping and billing information for the order you are placing with us.
Then, review and confirm shipping options and taxes applied.
 
5. Reviewing and Placing Your Order
Before you submit your order, you'll also have the chance to change any of the information you've entered thus far. 
 
6. Your Order Confirmation
Shortly after you place your order, you will receive an e-mail confirming the details of your order. 
 
Modify Your Order
If you need to modify or cancel your order, please contact us right away. We cannot cancel an order once it has been shipped. However, last-minute changes to unshipped orders are sometimes possible. If we are unable to make the change before the order is processed and shipped, you may need to return the item. Please review our return policy for details.
 
Sales Tax
Sales tax is applied to orders with a Canadian shipping address. The rate of tax applied is based on the rate of tax within the province of the shipping address for the order. For example, if an order is places with an Ontario shipping address, the rate of tax applied to the order will be 13 percent, consisting of a 5 percent federal part and an 8 percent provincial part.
 
Volume Pricing
We offer discounted volume pricing on the products you need. Get a FREE quote by contacting us at info@bstrd.com with more details about your order. 
Stylists
If you are a stylist looking for product to use in a shoot, please contact us at info@bstrd.com with more information on your request.
Privacy
We value and respect the privacy of our customers. We do not sell, rent, or give the information you provide to us to third parties unless it is required to fulfill an order. Please note that in circumstances surrounding order fulfillment needs, we may share your information with third parties (i.e. shipping companies).

The Site ("bstrd.com") is owned and operated by The Bastien Blueprint Inc. We have created this privacy policy to demonstrate our firm commitment to protecting your personal information and informing you about how we handle it. You have our promise that we will not electronically process your personal information in any way that is incompatible with this Policy. Each time you visit the Site or provide us with information, you are accepting the practices described in this privacy policy. This online privacy policy applies only to information collected through our website and not to information collected offline.


Collection of Data

This site does not sell or rent personally identifiable information. This site does not disclose personally identifiable information to anyone that is not authorized use the information for fulfillment purposes (i.e. shipping companies). This site uses anonymous user data to create and report the browsing, purchasing and/or lead form completion activities of anonymous users.

This site reserves the right to release information on Internet Users if compelled to do so by proper judicial or governmental authorities. Disclosure shall be limited to only those we are compelled to disclose to. At present, all information processing occurs in Canada and the United States.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the telephone.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or join our mailing list.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology.

Information Other Websites Collect From You

On the Site, we place links to other Websites operated by other parties. When you visit these other Websites, regardless of whether or not they contain our brand names, trademarks and other intellectual property, you need to be aware that we do not control these other Websites or these other Websites' business practices, and that this privacy policy does not apply to these other Websites. Consequently, the operators of these other Websites may collect different kinds of information about you, and may use and disclose that information in different ways than we would if it were collected on our Site. We encourage you to review their privacy policies and remind you that we will not be responsible for their actions.

Updating this Policy

We will revise or update this Policy as it deems appropriate, including for example, if our practices change, as we change existing or add new services, as we develop better ways to inform you of products we think will be of interest, or if the law so requires. You should refer back to this page often for the latest information and the effective date of any changes.

Contact Us

We are committed to the items set forth in this Policy. If you have any questions, comments or concerns, please contact us at info@bstrd.com.

“bstrd” is owned and operated by The Bastien Blueprint Inc. 164 Trafalgar Road, Oakville ON, L6J 3G6.